ONB strives to provide superior customer service. We are committed to exceeding our customer's expectations. In order to do so, we have established the following policies.

Returns: Should you have any problems with your order, please notify us within 24 hours of receipt of order. All returned merchandise must be in it's original unwashed, unworn, unused condition. Standard product line returns are accepted postmarked within 10 days from date of delivery, as according to the delivery confirmation, to receive a full refund. We will gladly issue a full refund excluding shipping and handling charges as long as our guidelines are met. Some of our products carry a limited warranty through the manufacturer. All returns require prior authorization by sending an email to admin@ournaturalbaby.com with the word "return" in the subject line. Please include your name, contact information and reason for return in your email. We will be happy to accommodate you. Special order and customized gift baskets are final sale, and therefor not returnable.

Discounts and Price Matching: If you desire an item at a discounted price, please join the ONB Yahoo group. The Yahoo group receives information and special purchase information on a regular basis. ONB strives to keep our prices competitive. ONB is not able to discount or price adjust the prices posted on our website, other than with our customer appreciation voucher codes. All discounts are taken from suggested retail prices.

Shipping: ONB ships through USPS First Class and Priority Mail Services. Shipping costs are calculated rates according to product weight, for US Domestic shipping. Should you require expedited order processing and shipping, fees will be charged accordingly. Orders are shipped and processed on weekend days ONLY. We are a home based business, we both have outside employment, and are the parents of 4. Please be patient with us! We try to keep all items in our inventory to avoid any delays in getting your order to you. International rates may vary. Please email us at admin@ournaturalbaby.com with the words "international shipping" along with your order and location for a shipping quote. Please note that for your protection and ours, delivery confirmation is included with the cost of every package shipped.

Mailing List: Occasionally we would like to send you information on special promotions and sales. To join our mailing list, simply send an email to admin@ournaturalbaby.com with the word "subscribe" in the subject line. We will use it solely for this purpose and will not sell or share your information. You may unsubscribe from our mailing list at anytime by simply sending us an email with the word "unsubscribe" in the subject line.

Privacy Policy: We value your business, and interest in our company. Therefor, we promise that when you order from Our Natural Baby, we will not sell, share, or trade your personal information. We are committed to maintaining a trusting courteous relationship with you.

Payment Options: We gladly accept credit cards via Paypal, virtual cash via Paypal, money orders and cashier's checks.

Product Disclaimer: Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. Our Natural Baby is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.